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#1 Reklamacja [ 8 0 ] : 2016-04-29 11:56:50
I contacted the shipment of Polish number RR781705130PL Scotland Royal Mail, all shipments not received for delivery to me. N still registered you please send or return at a turning Polish
Dear Mr NikitynThank you for your recent email about an item of mail you are expecting from 
Poland. I am sorry to hear that your item has not yet arrived and hope you 
will accept my apologies for any inconvenience this may have caused you.

As you may be aware, our Track & Trace system indicates that your item 
arrived in the UK on 14/04/16 so we would have expected it to have been 
delivered shortly afterwards. Unfortunately, there appears to be a problem 
with the address on the item. When we are unable to deliver an item due to a 
problem with the address the item would be processed for return to sender.

In order to investigate this matter, we recommend you contact the senders and 
ask them to provide their own postal administration with the posting details. 
We have a Universal Postal Agreement with all our international partners, 
which means all enquiries and claims relating to international mail must be 
initiated by the senders in the country of origin. Please see the Universal 
Postal Union's website at   www.upu.int for further details regarding this.Where applicable, the postal administration in the item's country of origin 
will liaise with Royal Mail to investigate. They will then respond to the 
senders directly, just as soon as their enquiries are complete.

I hope you have found this information useful and that this explanation 
resolves your enquiry. Please accept my apologies, once again, for any 
inconvenience caused and if there is anything else we can help you with, 
please let us know.

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